Frequently asked questions
FAQ
How do I place an order?
How do I place an order?
Simply browse our collection, select your size, and click “Add to Cart.” When you're ready, proceed to checkout and follow the steps to complete your purchase securely.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Orders are processed quickly, so we cannot guarantee changes or cancellations after the order is placed. Please email support@e-moda.co.uk as soon as possible, and we’ll do our best to assist.
How long does delivery take?
How long does delivery take?
Our average delivery time is 7–15 business days. We’ll email you as soon as your order is on its way.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free standard delivery on all orders, with no minimum spend required.
How can I track my order?
How can I track my order?
You’ll receive a shipping confirmation with a tracking number once your order has been dispatched.Which you can use on our Track my order page.
If you haven’t received it, contact us and we’ll help you track it down.
Can I return an item?
Can I return an item?
Yes! You have 30 days from the day of delivery to notify us if you wish to return an item. Items must be unworn, unused, and in original condition.
How do I start a return?
How do I start a return?
Email support@e-moda.co.uk with your order number. We’ll provide return instructions and the return address.
Are there items I cannot return?
Are there items I cannot return?
For hygiene reasons, the following items are non-returnable:
– Underwear, bras, swimwear
– Earrings and personalised jewellery
– Cosmetics and makeup
– Items marked as final sale
When will I get my refund?
When will I get my refund?
Once we’ve received and inspected your return, we’ll issue a refund within 14 days using your original payment method.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, AMEX), and other secure payment options shown at checkout.
Is my payment information secure?
Is my payment information secure?
Absolutely. All transactions are encrypted and processed via secure payment gateways. We never store your card details
The item I want is out of stock. Will it come back?
The item I want is out of stock. Will it come back?
Popular items do restock regularly. Feel free to email us or sign up for restock notifications on the product page
How do I know which size to order?
How do I know which size to order?
Check the Size Guide on each product page for detailed measurements and fit suggestions.
How can I contact you?
How can I contact you?
You can reach our support team by email at support@e-moda.co.uk. We aim to respond within 24–48 hours (Mon–Fri).